Customer service and engagement

About the role:

• Be the first point of contact for all of VEHLA’s customers 
• Engage with our community and provide exceptional customer service ensuring that all emails, comments and DMs are replied to quickly
• Understands our brand, product and policies and uses this knowledge to assist customers
• Liaise with our freight carriers and warehouse to resolve customer issues
• Respond to customer reviews and report customer feedback to the team 
• Continuously brainstorm ways to improve the customer experience across all platforms 
• Assist the team with daily tasks

About you:

• Great written, administrative, communication & customer service skills
• Shows initiative, able to learn quickly and make decisions
• Friendly, professional and persuasive attitude
• Passionate about social media and customer relationships
• Loves VEHLA!

Skills

• Instagram / Gorgias / Dropbox / Gmail / Slack / Pages / Shopify
• Ability to learn fast, especially new technologies e.g. Slack, DocuSign, 
• Basic knowledge of Excel

Nature of the Role

• Entirely remote role 
• Video calls daily
• Preferably Sydney-based
• Flexible work hours 
• Must be available to manage social media accounts on weekends
• Potential for growth within the company